Great service, from doorman to reception. Lady at check-in was friendly and escorted us to room. Room had impressive details. Comfy beds with a good view. Staff was helpful and professional. Suite, cleanliness, spa, and gym were excellent. a deserving 5-star palace hotel. Bathroom was clean with available products. Attentive staff and plenty of towels. Bed was very comfortable.

Stunning location and relaxed ambience. Professional and helpful staff. Immaculately laid out room. Excellent location for city centre and train station. Attentive and thoughtful staff. Large and clean bathroom. Large and comfortable beds. Quiet rooms.

Nothing to complain about at all.

Old world charm, luxury, impeccable service, attention to detail, top quality staff, friendly.

Everything is what i need and want.

The bar staff were friendly and attentive, creating an enjoyable atmosphere during my evening drinks. The location of the hotel was convenient for my business meetings, and the free Wi-Fi was appreciated. The complementary water bottles and fruit in my room were a nice touch.

The room was smaller than I expected and the decor was outdated. The noise from the neighboring rooms and hallway was disruptive, making it difficult to get a good night's sleep.

Excellent service from hotel staff, personal and attentive. Child-friendly and beautifully clean. Booked again for summer.

Felt looked after, no complaints.

The staff here is truly amazing - helpful, professional, and friendly. They made my stay very enjoyable. The location of the hotel is perfect - just a short walk to the lake and close to everything in the city. The cleanliness of the hotel is top-notch, and the facilities are excellent. I loved the shuttle boat that takes you across the lake, making sightseeing easy. The breakfast was delicious, and the staff members were attentive and efficient.

Nothing to complain about at all.

Beautiful suite, excellent staff, great location and cleanliness, superb dinner, outstanding service

Almost perfect.

Excellent suite, staff, and service. Great location near Lake Leman and Vieux Quartier. Top-notch gym and salon. Impressive lunch and dinner. Well-deserving of its reputation as a 5-star palace.

The hotel is perfectly situated, close to the river and within walking distance to the historic center. Guests can easily explore museums and enjoy shopping. Additionally, it offers stunning views of the lake, providing a picturesque backdrop for a relaxing stay. The rooms are spacious and elegantly decorated, with all the necessary amenities for a comfortable experience. The friendly and helpful staff are always ready to assist guests, ensuring excellent service throughout their stay.

The bar and restaurant were closed during our visit, limiting dining options within the hotel.

A memorable breakfast on the balcony overlooking the stunning Lake Geneva. The smoked salmon, fresh berries, and viennoiseries were absolutely delicious. The personalized chocolates and handmade macaroons in the room were a lovely touch. I highly recommend this hotel for a magical experience. Overall I highly recommend this hotel for a magical experience.

The hotel was conveniently located near the city center, making it easy for us to explore. We enjoyed visiting the Christmas market, which was delightful. Additionally, we took a 10-minute boat ride to the Old Town, where we enjoyed sightseeing. The room was clean and comfortable, the bathroom spacious, and the staff provided excellent service. We also had a room with a balcony that offered a beautiful view of the surroundings. The hotel had great facilities, including a helpful concierge and a restaurant with friendly staff.

We were disappointed by the limited choices and quality of the buffet breakfast. The continental options were lacking compared to other hotels, and some fruits didn't seem fresh.

The hotel was a luxurious retreat with exclusive amenities. From the moment we arrived, the exceptional service met all our needs. the Spa & wellness centre was superb, with a fantastic sauna and an indulgent Jacuzzi. Our room had exclusive advantages like a private balcony overlooking the lake. We appreciated the exceptional quality of the restaurant, with outdoor dining area. the bar/lounge area was perfect for relaxing, and the location of the hotel had fantastic advantages.

The only negative aspect was that the room service took longer than expected, which delayed our plan. However, the hotel staff was always kind and helpful, and they offered to solve the small issue quickly.

The staff, service, and cleanliness were exceptional. The doorman was welcoming and the check-in process was first class. The room was beautifully detailed with a stunning view. The location by the water was quiet and convenient. The restaurant, Le Jardin, was fantastic.

No complaints.

The hotel had a great location right on the water, with stunning views. The rooms were surprisingly quiet, allowing for a peaceful and relaxing stay. Additionally, the staff were professional and helpful, providing excellent service.

There were a couple of negative aspects to our stay. there was no tea or coffee available in the rooms, which was unexpected for a 5-star hotel.